Agroemarketing

FAQ´S

Frequently asked question

Here you find quick answers to  some of the most common questions that come to us, to speed up the process.

General terms and conditions

These terms and conditions (which may be modified from time to time) apply to all services available online, through any mobile device, by email or by phone. By accessing, browsing and using our website and / or make a reservation, you agree to have read, understood and agree to the terms and conditions below.

Scope or our service

Through this website we offer you stays in the shwon accommodations.

When making a reservation through our website, you establish a legally binding relationship. From the moment that you book, we act as intermediaries between you and the accommodation owner through our customer service. We handle the transmision of your  reservation data to the owner of the accommodation and send you a confirmation email.

Our services are for personal and non-commercial use only. Therefore, it is not allowed to resell, deepink, use, display, copy, download, reproduce, etc the content, information, software, products or services available on our website for commercial or competitive activities.

Best available rate

We take care to offer you the best available rate, associated advantages and personalized information to guarantee the success of your reservation with correct information.

Obvious mistakes (typos included) are not binding.

Data Protection

In accordance with Personal Data Protection current regulation, we inform you that your data will be incorporated to a data-processing system belonging to Joana Perelló (DNI 78210733S) in order to facilitate, expedite and fulfill the commitments established between the two parties..
You have the right to object to the processing of your personal data for direct marketing purposes. Therefore you can contact us at info@agroemarketing.com

Promotions

Agroemarketing reserves the right to hold contests and promotions, in which the User can join the page.

The bases of each of them, when used for the Social Network platform, are published in it. Always complying with the LSSI-CE and any other standard that is applicable.

The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

Agroemarketing.com is not responsible for the contents that a User publishes.

The User that  publishes an image, video, link, photograph or any other type of multimedia content supported by the Social Network must be the owner of this content, have intellectual property rights or have the consent of the affected Users. It is expressly prohibited any publication on the page,  whether texts, graphics, photographs, videos, etc. that attempt or are likely to attempt against morality, ethics, good taste or decorum, and / or that infringe or violate the rights of intellectual or industrial property, the right to the image or the Law. In this case Agroemarketing reserves the right to withdraw the content, being able to request the permanent blocking of the User

Content and Disclaimer

Subject to the limitations set out in these terms and conditions, and to the extent permitted by law, we shall only be liable for direct damages you suffer, paid or incurred due to defects attributable to our obligations in respect of our services, to a total amount of the total cost of your reservation (either by an event or series of events).

The software required for our services or used on our website and intellectual property rights (including copyrights) of the contents and the information and material from our website belong to Agroemarketing, its suppliers or distributors.

Tehrefore you cannot use the content (including translations) without a written permission.

Authority

To the extent that it permitted by law, our services shall be governed by and construed in accordance with Spanish law and any dispute arising from these terms and conditions or our services will be submitted only to the competent courts of Mallorca.

 

The original Spanish version of these terms and conditions has been translated into other languages The translated version is a courtesy translation unofficial and therefore can not be extracted rights of translation. In case of dispute over the content or interpretation of the terms and conditions and in the event of conflicts, contradictions or discrepancies between the version in Spanish and other language versions, the Spanish version of these terms prevails and it is conclusive insofar as permitted by law.

If any provision of these terms and conditions is or becomes invalid or non-binding, you will still be linked to other provisions. If this occurs, the invalid provision must be complied with to the extent permitted by applicable law and, as far as possible, similar to the invalid or non-binding provisions effect shall be accepted in accordance with the contents and purpose of these terms and conditions

Agroemarketing

Booking

Web purchase Terms

Booking with Agroemarketing websites will imply the specific acceptance, by the webpage’s User or client, of these conditions as well as the terms of use established for the client browsing the websites that belong to Agroemarketing.

Our General Contracting  Terms and Conditions regulate the distance sale relationship between Agroemarketing and the User or client, according to the legal stipulations

However, Agroemarketing reserves the right to apply, in some cases, Specific Terms and Conditions preferred over the present General Conditions, by posting them in appropriate time and manner.

Information before booking

The procedure to book through this website ais detailed in the booking formalisation corresponding section.

 

When booking with Agroemarketing via its website, the User or client explicitly acknowledges to know, understand and accept the terms of use and the General conditions.

In the same way, the User declares to be of legal age and to have the necessary full legal capacity to act in order to access the websites and to contract via these websites.

The User is responsible of the confidentiality of the identity and password obtained when registering as a client, and is not allowed to transfer them to another person. Once the booking is completed, the User will be able to see the confirmation displayed on the screen that can be printed as a voucher of the confirmed booking. The booking confirmation and the booking voucher (printed by the User) are not valid as an invoice.

Additional services conditions

The client must always inform about the total number of guests (and children ages) that will stay in the property. The property maximum occupancy must not exceed the number of persons stated in the booking confirmation. Increasing the number of occupants without prior authorisation may result in the cancellation of the contract or increasing the price and does not entitle any claim or refund of the amount of the rent. Any incident affecting the habitability of the property must be immediately communicated once detected. Incident complaints not notified during the stay will not be accepted.

The accommodation will be handed over clean and provided with bed linen and towels.

Additional clean linen can be an additional service or included depending on the accommodation chosen. Aditional contrated services will be detailed on the reservation.

 Unless otherwise indicated, the check-in time will be 4 p.m. and the check-out will be 10 a.m. The client, prior enquiry and written authorisation, will be able to check in or out at a different time.

Whatever the reason, if the entry by the client is not made before 23:59 and has not been communicated in advance to Agroemarketing, the reservation will be considered as a “no show” so it will be canceled with 100% of expenses.

Late check in after midnight, which has not been communicated in advance may implie an extra cost of FIFTY EUROS (50 €). This amount will be paid by the client at the check-in time.

Dynamic rates

In compliance with the current legislation we offer you information about all the possible bookings, their characteristics and prices in the booking formalisation corresponding section. Nevertheless, Agroemarketing  reserves the right to remove, replace or change the offers given to its clients via its website by simply changing them on the website.

Each possible offered booking will display its price and if VAT or any other applicable tax, where appropriate, are included. The prices displayed on the screen at any time will be the valid ones unless in the event of a typographical error. Whenever the price is different in the view of the above, Agroemarketing will inform the client via email before charging the amount of the booking.

In this way, the reservations offered at any time by the website will be governed by the General Conditions attached to each booking and may change without prior notice.

Likewise, the company will have the rigth to stop offering, without prior notice and at any time, access to the aforementioned reservations, either due to lack of availability or other characteristics.

Booking modification

If the client decides to leave the property after having checked in and before the rental contract has terminated, no refund of the paid rental fee will be made.

Reservation information

When making a reservation, you agree to receive an e-mail, we can send you shortly before your arrival date, where you will find information on the destination and other data that are relevant to your booking and destination. You also agree to receive an e-mail, we can send you after your stay, inviting you to complete a feedback form. See our privacy policy and cookies for more information about how we can contact you.

Exclusive advantages

1- Discounts in affiliated establishments

The process to obtain exclusive discounts when visiting local affiliated businesses is as follows:

  • The User must make an accommodation reservation on the web www.agroemarketing.com
  • The User must fill in the form that will be sent for this purpose
  • After filling in the form, the User will receive a code or similar to be saved in your mobile device (no connection or downloading any App is required). When visiting the affiliated establishment this code must be shown, to automatically receive the current advantage.
  • The User can clearly identify the collaborating establishments by means of a visible Agroemarketing/Balearicstay sticker

 

2- Advantageous prices

In the case of advantageous prices (when there is a link on the website of www.agroemarketing.com / www.balearicstay.com to book these services), it will be essential that the reservation is made using this link so that the affiliated shop can trace its origin and apply the advantage. It is convenient that, in addition, do not forget to mention that it is agroemarketing.com who has put you in contact with the associated establishment to minimize errors. If you wish, you can send us an email of your booking to check it.

Reservation process and contact information

For the confirmation of the reservation, the User must provide Agroemarking.com their personal data (full name and surname, as they appear on their passport), the email (the User must indicate a valid email address to which he/she  has accessto,  because any modification, cancellation, etc. on the reservation will be sent to that address) and the telephone number.

It is very important to write the names and surnames as they appear on the passport.

It will also be the responsibility of the User to guarantee that they can receive our messages. Agroemarketing.com will not be held responsible if the User does not receive a notification due to reasonable circumstances beyond their control, which include, without limitation, the following: (i) they have provided us with an incorrect email address; (ii) their email settings do not allow our email to reach ; or (iii) their email settings treat our message as spam.

Price information

Each possible offered booking will display its price and if VAT is included. The prices displayed on the screen at any time will be the valid ones unless in the event of a typographical error. Whenever the price is different in the view of the above, Agroemarketing will inform the client via email before charging the amount of the booking.  We offer  you the best available price for your stay in one accommodation. If after booking with us, you find your accommodation in the Internet with the same booking conditions but at a lower price, we will match the price according to the terms and conditions on the guaranteed minimum Price. All the special offers and promotions are marked as such.

Currently, there is a Tourist Tax (before called Ecotax) which must be paid by all tourists over 16 who visit Mallorca. The cost of this is € 2.20 from 01. May until 31. October, and € 0.55 from 01. November until 30. April (VAT included).

Payment Methods

We offer you the possibility to pay the booking (in whole or in part, depending on the payment conditions) via a secure online payment system (as long as your bank offers and supports it). The payment is processed securely and directly from you debit / credit card by using a third-party payment processor. You will receive a form for you to fulfill, and you will have to pay the 25% of the total rental amount as the deposit. The booking will be confirmed once the form is received together with the first payment. The second and final payment must be done at least 35 days in advance of the check-in day, and the amount to pay will be the remaining 75% of the total amount.

For non-refundable bookings, you will  have to pay 100% of the booking in advance.

These cancellation conditions apply only to reservations made directly through this channel. In the case of reservations made through a different channel, the channel-specific policies will apply. Not complying with this condition could result in a cancellation of your reservation and, consequently, the loss of your down payment. In order to avoid any incident and guarantee the booking you must send a copy of the bank receipt to our email address. Once we receive your final payment, the booking will be  confirmed.

For bookings made less than 35 days before arrival, the total rental amount will be due at the moment of booking and can only be paid by credit card.

The booking will be confirmed once the form is received together with the total amount.

VISA or MASTERCARD credit card: All operations implying a transmission of personal or bank data will be made in a secure environment, a server based on SSL (Secure Sockets Layer) standard security technology.  All of the information is sent in encrypted form for transmission over the Internet. Likewise, your credit card data are directly introduced in the bank website, in the bank POS (point of sale) and are not introduced or registered in any server belonging to us. When paying with a VISA or a MASTERCARD card you will always be asked for the following data: card number, expiration date and Security validation code wich coincides with the last 3 figures in italics on the back of your VISA or MASTERCARD card, and in such a way offering more security guarantees of the transaction. This payment method is only valid in the website.

If a purchase would have been indeed carried out by the card holder and there is a refund demand, the holder would have wrongfully demanded the annulation of the corresponding payment and  the holder shall be bound for the repayment of all damages caused as a consequence of such annulation.

When selecting bank transfer as payment method you will receive bank details via E- mail. It is very important that when you make the transfer you indicate the reference number as well as your name and surname in the concept. The transfer must be made within the first 24 hours  in order to be able to validate it. If you wish, you can send us the copy of the bank transfer via E-mail to the following address: info@agroemarketing.com. However, the validation of the service will not be effective untill our Administration department has  the bank confirmation of the transfer. We remind you that the payment must be made in EUROS and that you will have to pay for all possible currency exchange and bank commissions. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your banking company. If not, we could bring the service contracted to a standstill by not receiving the full amount thereof. The client has to pay all possible currency exchange and bank commissions.

PayPal  allows to send payments via Internet in a secure and comfortable way. The PayPal net is built on the existing financial infrastructure of bank accounts and credit cards in order to create a global, real-time payment solution. PayPal offers a service ideally suited for those who are currently not satisfied with traditional payment mechanisms. More information in PayPal: http://www.paypal.com

Payment Fraud

If there are reasons for us to suspect that fraud is being committed, Agroemarketing reserves the right to refuse the processing of such payment. In case of suspicion of crime, the legitimation of the payment may be required. All types of payment fraud will be reported.

Deposit

If the contracted accommodation stipulates a deposit, the client must pay this amount before handing over the keys as a deposit as a guarantee of damages that may be caused. At the end of the stay, after an inspection fo the house condition and verifying that it is returned in the same condition you received it at the beginning, the deposit will be returned within 2 business days.

Right of Withdrawal

According to Article 103 of Law 2/2014 of March 27th, which amends the revised text of the General Law for the Defence of Consumers and Users, any services we offer (bookings)  are not eligible for withdrawal. In this sense, we inform that reservations are not eligible for withdrawal.

Conclusion of the Contract

The information provided on the website does not constitute an offer, but an invitation to make a reservation. By clicking on “Book” it is considered that the User has placed an order, accepts these Conditions and is obliged to pay the corresponding amount. Agroemarketing. will confirm on the screen and by sending an email to the User the contracting made and its conditions (check your “spam” or similar folders to make sure you have received it). You will be informed in the same way, in case the hiring cannot be confirmed or the reservation cannot be made for any reason. The contract will only be considered concluded when we send you that confirmation.

If the contract is not concluded or the reservation is not finally made in accordance with the above and a charge has already been made to the User, the amount thereof will be fully refunded.

The vouchers or similar documents to enjoy the reserved service will be sent by email.

For group reservations, the accomodation reserves the right to confirm or reject seats. Once confirmed, they may have different specific payment conditions to be detailed by the establishment. In this case, the acceptance of your order is subject to the confirmation of the conditions by the corresponding Accomodation.

It is possible that, despite our best efforts, some of the services offered on the sites are priced incorrectly. If the price of a service is higher than the price indicated on our site, we will inform you in order to adopt the relevant measures. If the price error is manifest, undoubted and could have been reasonably detected as an error, we will not be obliged to provide the service at the incorrect price, even if the reservation has been confirmed.

Gift vouchers

If the User wishes, they can purchase a Gift Certificate for another person, redeemable during the season.

In this case, it will be the recipient of the gift voucher who must check availability and current supplements for the desired date and accommodation.

Agroemarketing

Legal aspects

User

By browsing, accessing and using this website, constitutes the person as a User. As a result of browsing Agroemarketing’s website, the said User accepts all the conditions of use established herein, notwithstanding the application of the corresponding obligatory regulations applicable in each case. Agroemarketing’s website provides a broad range of information, services and data. The User accepts their personal responsibility for the correct use of this website.

 

Booking services by internet

Many contents of the website owned by Agroemarekting contain the possibility to book online. The use of them will require the reading and obligatory acceptance of the conditions established for this purpose.

SSL Certificate

Agroemarketing has a security certificate on the Website that is used to make secure connections and it provides authentication, privacy and security of the User information.

Links policy

This website (www.agroemarekting.com) is not responsible for the content of any of the websites the User might access through the links included on the website, and in no case will they examine or exercise any type of control over the content of other websites. In addition, they cannot guarantee the technical availability, accuracy, veracity, validity or legality of websites pertaining to others that may be accessed via the links. Therefore, Agroemarketing is not responsible, under any circumstances, for the possible damage that the User might suffer as the result of their Internet use.

Modifications

The website offers dynamic content so it reserves the right to make any modifications amendments to the content of its website it deems appropriate, without prior notice. This includes the content of the website or the Terms and Conditions. Such changes may be made via their website in any way permissible by law, and shall be binding during the time in which they remain published on the website and until they are modified by subsequent amendments.

Política de Cookies

Las cookies son archivos que se pueden descargar en su equipo a través de las páginas web. Son herramientas que tienen un papel esencial para la prestación de numerosos servicios de la sociedad de la información. Entre otros, permiten a una página web almacenar y recuperar información sobre los hábitos de navegación de un usuario o de su equipo y, dependiendo de la información obtenida, se pueden utilizar para reconocer al usuario y mejorar el servicio ofrecido.

Tipos de cookies

Según quien sea la entidad que gestione el dominio desde donde se envían las cookies y trate los datos que se obtengan se pueden distinguir dos tipos:

  • Cookies propias: aquéllas que se envían al equipo terminal del usuario desde un equipo o dominio gestionado por el propio editor y desde el que se presta el servicio solicitado por el usuario.
  • Cookies de terceros: aquéllas que se envían al equipo terminal del usuario desde un equipo o dominio que no es gestionado por el editor, sino por otra entidad que trata los datos obtenidos través de las cookies.

En el caso de que las cookies sean instaladas desde un equipo o dominio gestionado por el propio editor pero la información que se recoja mediante éstas sea gestionada por un tercero, no pueden ser consideradas como cookies propias.

Existe también una segunda clasificación según el plazo de tiempo que permanecen almacenadas en el navegador del cliente, pudiendo tratarse de:

  • Cookies de sesión: diseñadas para recabar y almacenar datos mientras el usuario accede a una página web. Se suelen emplear para almacenar información que solo interesa conservar para la prestación del servicio solicitado por el usuario en una sola ocasión (p.e. una lista de productos adquiridos).
  • Cookies persistentes: los datos siguen almacenados en el terminal y pueden ser accedidos y tratados durante un periodo definido por el responsable de la cookie, y que puede ir de unos minutos a varios años.

Por último, existe otra clasificación con cinco tipos de cookies según la finalidad para la que se traten los datos obtenidos:

  • Cookies técnicas: aquellas que permiten al usuario la navegación a través de una página web, plataforma o aplicación y la utilización de las diferentes opciones o servicios que en ella existan como, por ejemplo, controlar el tráfico y la comunicación de datos, identificar la sesión, acceder a partes de acceso restringido, recordar los elementos que integran un pedido, realizar el proceso de compra de un pedido, realizar la solicitud de inscripción o participación en un evento, utilizar elementos de seguridad durante la navegación, almacenar contenidos para la difusión de vídeos o sonido o compartir contenidos a través de redes sociales.
  • Cookies de personalización: permiten al usuario acceder al servicio con algunas características de carácter general predefinidas en función de una serie de criterios en el terminal del usuario como por ejemplo serian el idioma, el tipo de navegador a través del cual accede al servicio, la configuración regional desde donde accede al servicio, etc.
  • Cookies de análisis: permiten al responsable de las mismas, el seguimiento y análisis del comportamiento de los usuarios de los sitios web a los que están vinculadas. La información recogida mediante este tipo de cookies se utiliza en la medición de la actividad de los sitios web, aplicación o plataforma y para la elaboración de perfiles de navegación de los usuarios de dichos sitios, aplicaciones y plataformas, con el fin de introducir mejoras en función del análisis de los datos de uso que hacen los usuarios del servicio.
  • Cookies publicitarias: permiten la gestión, de la forma más eficaz posible, de los espacios publicitarios.
  • Cookies de publicidad comportamental: almacenan información del comportamiento de los usuarios obtenida a través de la observación continuada de sus hábitos de navegación, lo que permite desarrollar un perfil específico para mostrar publicidad en función del mismo.
  • Cookies de redes sociales externas: se utilizan para que los visitantes puedan interactuar con el contenido de diferentes plataformas sociales (facebook, youtube, twitter, linkedIn, etc..) y que se generen únicamente para los usuarios de dichas redes sociales. Las condiciones de utilización de estas cookies y la información recopilada se regula por la política de privacidad de la plataforma social correspondiente.

Desactivación y eliminación de cookies

Tienes la opción de permitir, bloquear o eliminar las cookies instaladas en tu equipo mediante la configuración de las opciones del navegador instalado en su equipo. Al desactivar cookies, algunos de los servicios disponibles podrían dejar de estar operativos. La forma de deshabilitar las cookies es diferente para cada navegador, pero normalmente puede hacerse desde el menú Herramientas u Opciones. También puede consultarse el menú de Ayuda del navegador dónde puedes encontrar instrucciones. El usuario podrá en cualquier momento elegir qué cookies quiere que funcionen en este sitio web.

Puede usted permitir, bloquear o eliminar las cookies instaladas en su equipo mediante la configuración de las opciones del navegador instalado en su ordenador:

Además, también puede gestionar el almacén de cookies en su navegador a través de herramientas como las siguientes

Cookies utilizadas en www.agroemarketing.com

A continuación se identifican las cookies que están siendo utilizadas en este portal así como su tipología y función:

Aceptación de la Política de cookies

www.agroemarketing.com asume que usted acepta el uso de cookies. No obstante, muestra información sobre su Política de cookies en la parte inferior o superior de cualquier página del portal con cada inicio de sesión con el objeto de que usted sea consciente.

Ante esta información es posible llevar a cabo las siguientes acciones:

  • Aceptar cookies. No se volverá a visualizar este aviso al acceder a cualquier página del portal durante la presente sesión.
  • Cerrar. Se oculta el aviso en la presente página.
  • Modificar su configuración. Podrá obtener más información sobre qué son las cookies, conocer la Política de cookies de www.agroemarketing.comy modificar la configuración de su navegador.
Legal information

The Central Reservations CR / 281 with fiscal address in Inca  is registered in the name of Joana Aina Perelló Salom with DNI 78210733S and she publishes it here according to Law 34/2002, of July 11, of Serveis de la Societat de la Informació. It is accessible through the email info@agroemarketing.com.

 

Although this establishment has official Complaint forms available to customers, we recommend that you contact customer service to resolve any issue to achieve instant satisfaction.